A.D.S. Marketing Manager Bob Levine's article on "Lasting Impressions".
As seen in NHFA’s Home Furnishings Retailer Magazine.
The last impression is the lasting impression.
Who is the last person from your store that your customer sees after making a purchase? It's not the owner, it's not the sales person, and it's not office personnel. Give up? The last people your customers see are the delivery personnel. Weeks after the purchase, when other store personnel may be a distant memory, your delivery personnel leave the "lasting impression" of you and your store. If the delivery team leaves your customers happy, they will spread the word. If the delivery team doesn't leave them happy, unfortunately they will also spread the word. So the question is, whom do you want your customers and their friends to think of when they think about their next furniture purchase?
A way to ensure outstanding "last impressions" is to utilize Advanced Delivery Systems, a contract home delivery specialist whose only business is performing quality home deliveries of furniture, as the final link in your selling effort.
Advanced Delivery Systems is solely in the business of making home deliveries for retailers of fine home furnishings. Our system of independent Owner-Operators, who own and maintain lettered, logoed, and dedicated delivery trucks, gets all the hassles of home deliveries off your mind: labor concerns, workers compensation insurance, drug testing, background checks, truck and general liability insurance, truck purchase and maintenance, and payroll costs.
A.D.S. operates in a "white glove" fashion which enables our retail clients to treat their furniture customers in the same way. Regional clients include Jordan's Furniture, Cardi's Furniture and Rhode Island Design, Bob's Discount Furniture, Grossman-Kensington Furniture, and Benchmark Furniture. Nationally, A.D.S. delivers for Ethan Allen, La-Z-Boy and Bassett Furniture Direct. A.D.S. takes the aggravation and hassles of home delivery away from retail clients. "We take loads off your minds". A.D.S. rewards its Owner/Operators, who are independent contractors, on an incentive system based on how much furniture they deliver and how well they deliver it.
Our Owner-Operators see each delivery and each piece of furniture in their truck as an opportunity to put more money in their pockets.
The unique A.D.S. system enables retailers to maintain control over their home deliveries.
A.D. S. operates out of the retailers' own warehouses, not foreign facilities. The drivers work directly with the retailer to establish schedules, formulate customer interaction and office policies and procedures for handling the day to day delivery concerns. Retailers can concentrate on what they do best ... merchandising, advertising and selling, while leaving the driving to us.
